Hardware Depot Build Technician - Blue Bell, Pennsylvania

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Core Responsibilities

• Configure laptops, iPads, iPhones, and related peripherals according to documented, customer-specific build processes, including device enrollment and management via Microsoft Intune.
• Manage your daily workload through ServiceNow, including retrieving assigned tickets, following build instructions, and providing clear, timely status updates on progress, delays, shipping, and asset assignments.
• Conduct quality control reviews on all completed builds to verify accuracy and adherence to documented standards.
• Prepare, package, and ship equipment - including laptops, desktops, iPads, iPhones, monitors, keyboards, docking stations, and other peripherals - to end users.
• Escalate any build deviations or process ambiguities promptly and appropriately.
• Perform incoming equipment inspections (“shell checks”) to assess warranty repair eligibility.
• Coordinate warranty repairs with manufacturers such as Lenovo and Dell.
• Support the Asset Management Team with routine inventory audits of depot stock.

Qualifications

• High school diploma required; some college coursework is a plus.
• Prior experience in a hardware depot, IT support, or similar technical environment.
• Familiarity with Microsoft Intune or other MDM platforms.
• Strong attention to detail and a commitment to accuracy.
• Ability to read, follow, and apply process documentation consistently.
• Clear, professional written communication skills for ticketing system updates.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $45,000-$50,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.