About This Role
At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Job Summary
The Technical Manager drives the technological advancement of the organization. They oversee the systems and networking teams, and ensure the implementation, innovation, and efficient management of IT infrastructure. The Technical Manager collaborates with networking and systems support teams to enhance system performance, complete projects and support technical services. Technical Managers keep up with advancements in the field and promote technological innovation.
Responsibilities
- Supervise day-to-day operations
- Respond to customer service issues in a timely manner
- Manage innovation, implementation and ongoing support of systems and networks
- Manage support teams and evaluating performance metrics
- Oversee infrastructure testing, documentation, and change management
- Ensure that products and services are delivered on time and within budget
- Manage software and hardware installations and upgrades
- Maintain computer network infrastructure and ensure network security
- Hire and train new IT staff Ensure continuing education of the latest industry techniques and best practices
Requirements
- A Bachelor's degree in a business administration field or equivalent experience
- Extensive experience in technical management
- Ability to manage IT support teams, as well as hire and train new IT staff
- Extensive experience in collaborating with development teams and clients
- Ability to diagnose faults, oversee documentation, and implement required changes
- Ensuring optimal hardware and software functionality, as well as network security
- Ability to keep up with IT advancements
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
- Travel up to 10%
- Must be on-camera for remote calls.
Work Schedule
- Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM.
- Must be flexible to accommodate departmental needs
Work Location
- Place of employment is expected to be Remote.
- For all remote meetings, there is an expectation of being on-camera for all meetings with appropriate attire and background.
Physical Requirements
- This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods.
- The ability to move about to accomplish tasks.
- Adjusting or moving objects up to 20 pounds in all directions.
- Communicating verbally and written word with others to exchange information.
- Exposure to a standard office environment with average room temperatures with no adverse environmental conditions expected.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.