Associate Director, Work Management Solutions

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

Associate Director, Work Management Solutions is a client-facing technical leadership role responsible for architecting, implementing and expanding Work Management/Smartsheet solutions for SlipstreamLS clients and internal stakeholders. This role owns the client relationship from a delivery and value realization perspective, ensuring engagements consistently meet business objectives and that Slipstream is positioned as a trusted strategic partner. The Associate Director leads quarterly business reviews, authors statements of work, manages team allocation and capacity planning, supports pre-sales activities, and provides delivery oversight across active engagements. This role brings proven experience scaling Work Management solutions across teams, programs, and portfolios - and the curiosity to stay ahead of where the technology is heading, bringing emerging capabilities like AI-driven workflow automation into both client engagements and internal practice development.

Responsibilities

• Develop, enhance, evaluate, and implement work management solutions and tools. Keep current with industry innovations and trends.
• Manage assigned clients and engagements to ensure consistency with company goals, budget compliance, and on-time delivery.
• Foster an environment of daily experimentation, share insights, and adapt to evolving delivery approaches while staying focused on customer value.
• Lead client activities including discovery sessions, requirements collection, data management, solutioning, development, testing, go-live, and production/operations support.
• Execute project management methodologies, policies, and best practices (PMO) to improve efficiency.
• Develop technical documents, process maps, roadmaps, and solution architecture designs
• Maintain a billable target for project involvement and serve as the first line of defense for customer escalations.
• Interview, hire, mentor, and develop consultants with the required skills—prioritizing work, stakeholder alignment, AI competencies, and an adoption-focused mindset in conjunction with leadership.
• Assume full accountability for assigned team’s fiscal health, ensuring the team meets or exceeds performance targets (KPIs) while maintaining consistent data accuracy in time and performance management tool(s).
• Optimize resource allocation across projects and develop contingency plans to mitigate threats.
• Engage, train, and operationalize the incorporation of AI into tools and methodologies to shift your team’s focus toward higher-value strategic activities.
• Provide continuous and timely updates on project performance and outcomes to leadership.
• Proactive partnering with leadership, sales, and marketing teams.
• Create training materials for internal teams, sales and marketing teams as well as supporting account expansion.
• Develop proof of concepts, where necessary, to help validate technical requirements.
• Prototype novel solutions to prove feasibility and develop implementation documentation for proposed solutions
• Other duties as assigned.

Qualifications

• 5+ years of relevant professional experience and a bachelor’s degree, preferably in Statistics, Data Science, Business, Computer Science, or related field.
• 5+ years’ experience in work management consulting. Preferred Life Sciences.
• 5+ years of excellent client management skills and the ability to work with customers in both pre- and post-sales environments, with a proven track record of navigating business pivots or disruptive technology shifts.
• 3+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager.
• Strong experience in building integrated solutions across multiple platforms to provide seamless workflows.
• Smartsheet Certified Solution Architect.
• Smartsheet Core Product Certification.
• Smartsheet Project Management Certification.
• 5+ years of experience using Smartsheet Premium products like Data Shuttle, Dynamic View, Data Mesh, Pivot and Calendar.
• 3+ years of experience using Control Center and Developing Blueprints.
• 2+ year(s) of experience using Smartsheet Resource Management.
• 2+ year(s) of experience using Bridge.
• Certifications in other work management tools such as Asana, Monday.com, Microsoft Planner/Project, Plainsware, and other is highly preferred.
• PMP Certification preferred.
• Willing to travel periodically (up to 10%) based on customer and business need.

Work Schedule

• Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM EST.
• Must be flexible to accommodate departmental needs.
• At times, overtime may be needed to accomplish deliverables which could include evenings or weekend hours.

Work Location

• Place of employment is expected to be 100% remote.
• For all remote meetings, all employees are required to be on camera with appropriate business casual attire and SlipstreamLS approved background.

Physical Requirements

• This position requires the ability to remain in a stationary position, often standing or sitting for prolonged periods.
• The ability to move about to accomplish tasks.
• Adjusting or moving objects up to 20 pounds in all directions.
• Communicating verbally and written word with others to exchange information.
• Exposure to a standard office environment with average room temperatures with no adverse environmental conditions expected.
• Ability to travel within the continental USA via plane or car required.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.