Always-On Technology for Life Sciences

Infrastructure & Cloud Services

End-to-end technology support that reduces risk and accelerates execution.

Keeping Devices Ready and Accounted For

Slipstream delivers end-to-end infrastructure and cloud services that reduce operational risk, improve system reliability, and accelerate time to value.

From remote infrastructure management and qualified cloud architecture to end user support and deskside services, our offerings are purpose-built for the security, auditability, and performance requirements of biopharma and biotech teams.

Guiding Every Phase of Your CRM Transformation

Cloud Services

We design, operate, and secure the infrastructure that supports regulated workloads, from end-user support and device logistics to cloud tenant design, monitoring, and SIEM-driven threat detection.

Service Desk Support

Our Service Desk provides fast first-contact support with structured ticket logging, triage, and resolution to keep end users productive. By leveraging proven processes, escalation paths, and knowledge-based workflows, we resolve issues quickly and consistently while maintaining service quality.

Depot Services

Depot Services manage the full device lifecycle, from image development and configuration through procurement support, inventory tracking, and global deployment. We also provide dependable break-fix services for laptops and iPads, ensuring devices are repaired, replaced, and returned to users with minimal downtime.

Desktop Engineering Services

Desktop Engineering ensures endpoints stay secure and standardized through mobile device management, endpoint configuration, and ongoing patching. With vulnerability management plus proactive reporting and alerting, we help reduce risk and keep devices aligned to enterprise policies.

On-Site Desktop Support

On-Site Support delivers hands-on assistance for office-based teams when issues cannot be resolved remotely, restoring productivity quickly and minimizing disruption. Our technicians work in lockstep with the Service Desk and Level 2/3 teams, with flexible full-time, part-time, or ad-hoc staffing models.

Cloud Operations for Regulated Growth

From proactive monitoring to identity management and threat detection, we operate cloud ecosystems that support performance, compliance, and scale.

Remote Infrastructure Management (RIM)

24×7 monitoring and remote management of servers, storage, VMware and networking with automated incident escalation and rapid response. We provide backup & DR testing, performance tuning, capacity reporting, and routine maintenance that keep production environments resilient.

AWS / Azure Server & Storage Management

Design, provisioning, and day-to-day management of cloud tenants — including cost optimization, vCPU/storage tuning, replication, and cloud-to-cloud migrations. We tailor cloud architecture for performance, security, and regulatory traceability.

Security Information & Event Management (SIEM) & SOC

Centralized log collection, alerting, and event correlation to detect threats across endpoints, servers, network and cloud sources. Combined with endpoint detection and response, this gives security teams a single view for rapid investigation and remediation.

All-Inclusive Cloud Management (diagram/summary)

A packaged service that includes tenant design, logging & reporting, backup & recovery, identity & SSO configuration, and 24×7 onshore support — everything needed to operate cloud infrastructure reliably and compliantly.

Let’s Build What’s Next

Modern infrastructure and secure cloud operations start with the right foundation. Connect with Slipstream to discuss how we can support your environment with scalable, compliant solutions.