Team Lead, Quality Assurance & Business Analyst - Remote, United States

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Role Summary

The Team Lead, Quality Assurance & Business Analyst leads Slipstream’s Quality Assurance and Validation function across client engagements while also building out the practice’s QA frameworks, validation methodology, and reusable test assets. This is a hands-on, player-coach role: the Team Lead personally executes QA and validation work on client engagements - authoring test plans, test scripts, validation protocols, and traceability - while simultaneously establishing the standards, templates, and quality bar that the broader practice will use. The role also provides BA capacity on engagements where QA, BA, and validation needs are tightly coupled, with particular focus on translating business requirements into testable, traceable, and (where applicable) validatable outcomes. Limited travel 10% or less. Fully remote.

Core Responsibilities

• Lead Slipstream’s Quality Assurance and Validation function across client engagements, owning test strategy, validation approach, and quality outcomes for Salesforce, Veeva, and broader life sciences technology implementations.
• Serve as hands-on QA and validation lead on client engagements, including authoring test plans, test scripts, validation protocols (IQ/OQ/PQ/UAT), traceability matrices, and validation summary reports.
• Build out and continuously mature Slipstream’s QA and validation frameworks, including reusable templates, test asset libraries, automation patterns, validation methodology, and quality KPIs.
• Own validation approach for GxP solutions (commercial, medical, clinical, regulatory) using GAMP 5 risk-based principles, including software categorization, risk assessments, and supplier assessment input.
• Partner with Solution Architects, BAs, and Developers to embed quality early—reviewing requirements, user stories, and design artifacts for testability, traceability, and validation impact.
• Translate business requirements into test strategy, test cases, and acceptance criteria for both validated (GxP) and non-validated (commercial) workstreams, applying appropriate rigor for each.
• Lead and execute UAT planning and coordination with client business stakeholders, including test scenario walk-throughs, defect triage, business validation, and sign-off.
• Run defect management end-to-end, including triage, prioritization, root cause analysis, regression strategy, and release readiness reporting.
• Provide BA capacity on engagements as needed, including discovery facilitation, requirements documentation, user story authoring, process flow design, and stakeholder alignment -particularly on engagements where QA, BA, and validation needs are tightly coupled.
• Support regulated life sciences delivery, including documentation quality, traceability, change control discipline, electronic records and signatures considerations (21 CFR Part 11), and audit readiness.
• Apply commercial pharma context to QA scope decisions, including HCP and patient engagement, marketing operations, sample management, MLR/PRC review, field tools, and consent and privacy considerations.
• Mentor and grow QA analysts, validation analysts, and BAs across the practice, including peer reviews of test artifacts, validation deliverables, and requirements documentation.
• Support presales and SOW development for QA and validation scope, including effort estimation, validation level-of-effort, and articulation of Slipstream’s QA and validation capabilities to prospective clients.
• Establish and report on quality metrics across engagements, including defect density, test coverage, automation coverage, escape rate, and validation cycle time.

Required Qualifications

• 7+ years of experience in QA, validation, or hybrid QA/BA roles within a consulting, systems integrator, or in-house life sciences technology environment.
• Required pharma, biotech, healthcare, or life sciences industry experience.
• Required experience leading validation of GxP solutions (commercial, medical, clinical, or regulatory) in healthcare or life sciences environments.
• Strong working knowledge of GAMP 5 risk-based validation principles, including software categorization, risk-based testing, traceability, and validation deliverables (validation plan, IQ/OQ/PQ, traceability matrix, validation summary report).
• Strong understanding of commercial pharma remits, including HCP engagement, patient engagement, marketing operations, sample management, MLR/PRC review, field enablement, and consent and privacy considerations.
• Hands-on experience executing QA on Salesforce, Veeva, or comparable enterprise SaaS platforms in a regulated environment.
• Strong experience writing test plans, test cases, validation protocols, and traceability matrices, and running UAT with business stakeholders.
• Experience as a Business Analyst or in a hybrid QA/BA capacity, including discovery, requirements documentation, user story authoring, and process design.
• Experience leading client-facing QA and validation workstreams, including coordinating across delivery, client business, and IT/Quality stakeholders.
• Strong understanding of 21 CFR Part 11, electronic records and electronic signatures, and audit readiness practices in regulated environments.
• Experience building or materially improving QA frameworks, test asset libraries, validation templates, or quality methodology in a consulting or in-house setting.
• Excellent written and verbal communication skills, including the ability to lead client workshops, present QA and validation approach, and represent Slipstream in client and audit-style forums.

Nice to Have

• Salesforce certifications (Administrator, Marketing Cloud Email Specialist, & Health Cloud Consultant).
• Veeva certifications (Vault Platform, CRM, PromoMats, MedComms, & QualityDocs).
• Test automation experience with tools such as Provar, Tosca, Selenium, Playwright, or Copado Robotic Testing.
• Experience with Copado, Gearset, or other Salesforce DevOps and release management tooling.
• Experience with computer system validation (CSV) and Computer Software Assurance (CSA) approaches.
• Experience supporting clinical (eTMF, CTMS, EDC), regulatory (RIM, submissions), or quality (QMS, QualityDocs) solution validation.
• ISTQB, CSQA, or similar QA certification.
• Experience working with offshore or distributed delivery teams.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.