About This Role
At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Role Summary
Salesforce Marketing Cloud Functional Architect responsible for leading client discovery, requirements definition, and solution design across Salesforce Marketing Cloud and adjacent engagement platforms in life sciences environments. This role blends business analysis and architecture, translating marketing and omnichannel goals into delivery-ready solution designs, user stories, and implementation plans. The role partners with client stakeholders, agencies, Solution Architects, and development teams to drive successful implementation. This is a senior, client-facing individual contributor role. No travel. Fully remote.
Core Responsibilities
- Lead client-facing discovery sessions, journey mapping workshops, and requirements gathering across email, SMS, web, and omnichannel engagement programs.
- Translate business goals into Marketing Cloud solution designs, process flows, user stories, acceptance criteria, and implementation-ready backlogs.
- Define future-state customer journeys, audience segmentation approaches, content sequencing, trigger logic, and campaign orchestration requirements.
- Partner with agencies and client marketing teams to align strategy, content readiness, deployment timing, and launch sequencing.
- Provide solution guidance across Marketing Cloud capabilities including Journey Builder, Email Studio, Mobile Studio, Automation Studio, Contact Builder, and personalization use cases.
- Support Data Cloud-driven engagement requirements including audience activation, segmentation, identity considerations, and downstream use in Marketing Cloud.
- Act as the bridge between business stakeholders and technical teams, ensuring requirements are complete, feasible, and aligned to platform best practices.
- Support implementation planning, backlog prioritization, testing strategy, defect triage, and business sign-off.
- Own functional solution documentation including process maps, requirements documents, decision logs, journey maps, and release summaries.
- Support regulated life sciences delivery needs including consent considerations, traceability, documentation quality, and change control.
Required Qualifications
- 6+ years of experience across Salesforce Marketing Cloud, marketing technology, business analysis, consulting, or engagement delivery roles.
- Required pharma, biotech, healthcare, or regulated life sciences marketing technology experience.
- Strong experience leading discovery, requirements gathering, and journey design for email and omnichannel programs.
- Hands-on Salesforce Marketing Cloud experience sufficient to understand journey logic, segmentation, audience data, deployment workflows, and platform constraints.
- Experience writing high-quality user stories, acceptance criteria, functional specifications, and test scenarios.
- Experience leading client engagements and coordinating with developers, QA, PMO, and agency partners.
- Strong understanding of digital marketing operations, campaign delivery, and engagement measurement.
- Strong communication, facilitation, and stakeholder management skills.
Nice to Have
- Salesforce Certifications such as: Marketing Cloud Consultant, Data Cloud Consultant, Marketing Cloud Email Specialist, or other Salesforce certifications.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.